Refund policy
Returns & Refunds Policy – FitnessFuelCo
Effective Date: 1 January 2026
Consumer Guarantees (Australian Consumer Law) : Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If an item you purchase is faulty, not as described, unsafe, or not fit for purpose, you are entitled to a repair, replacement or refund under the ACL. These rights apply regardless of our change-of-mind policy.
Change of Mind Returns (Voluntary): We offer a (10-business-day) returns period for eligible change-of-mind returns, measured from the date of delivery. To be eligible:
- The return must be requested (via email to contact@fitnessfuelco.com) before the window expires. Returns without prior approval (RA number) may be refused.
- The item must be unused, unassembled, and in original sealed packaging, with all parts, manuals and tags included.
- Proof of purchase (order number/email) is required.
Approved change-of-mind returns will be refunded to your original payment method (or store credit, if you prefer) minus a 15% restocking fee. Shipping charges are non-refundable: you cover the cost of return shipping (and if we arranged free delivery to you, the equivalent freight cost will be deducted).
Non-Returnable Items: The following items cannot be returned for change of mind (unless faulty): sale or clearance products; gift cards; personalized or made-to-order items; fitness accessories or clothing once unsealed; products that have been assembled, installed or used.
Return Shipping: If the return is due to a fault or an issue covered by the ACL, we will cover reasonable return shipping costs where required by law. For change-of-mind returns, shipping is paid by the customer. We recommend using a tracked service and obtaining a proof of postage.
How to Request a Return: Email us at contact@fitnessfuelco.com with your order number, the item(s) to return, and the reason (include photos if the item is faulty). We will review your request and provide a Return Authorisation (RA) number and instructions if approved.
Refunds: Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds (after restocking fee, if applicable) will be processed to the original payment method within 5 -10 business days. If the return is due to a fault or error on our part, the 15% restocking fee will be waived and we will refund any original shipping you paid.
If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at contact@fitnessfuelco.com
Questions: If you have questions about returns or the ACL, please contact us at contact@fitnessfuelco.com. We respect your rights under Australian law and aim to make the process as smooth as possible.
